Case Study: Transforming Customer Service for a Janitorial Services Provider

The Challenge

A mid-sized janitorial services company managed hundreds of buildings and tenants. Their customer service agents faced a constant flood of requests—emergency work orders came in by phone and email, often outside regular office hours.

The issues were clear:

• Emergencies were missed or delayed if no agent was available.
• Agents spent hours manually logging tickets into the CRM.
• After-hours calls required on-call staff, leading to high costs and inefficiency.

This created frustration for tenants, delays in response time, and unnecessary operational overhead.

The Solution: AI-Powered 24/7 Customer Service Agent

Creative IQ Lab implemented a virtual agent designed specifically for facilities management and janitorial services.

Key capabilities:

Instead of waiting for office hours or relying on human-only intervention, the AI ensured emergencies were handled instantly.

Results Achieved

• 40% fewer manual calls handled by human agents.
• Faster response times for emergencies, with jobs dispatched in real time.
• Reduced staffing costs for after-hours call management.
• Improved tenant satisfaction with consistent 24/7 service.

This case showed how automation isn’t about replacing people—it’s about removing repetitive bottlenecks so staff can focus on high-value work.Simple 5-Step Process

Ready to modernize your invoicing and work order management?
Let’s design an automation solution tailored to your business. Schedule a consultation with Creative IQ Lab today